Privacy Policy
Purpose of this Notice
This Privacy Notice explains how Alpaca Communications (“we”, “us”, “our”) collects, uses, and stores your personal data. It applies to any personal information you provide to us, whether through our website, email communications, or consultation responses.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR).
What Information We Collect
We may collect and process the following types of personal data:
Your name, contact details (such as email or postal address), and any information you provide in consultation feedback or emails.
Domain information (such as IP addresses and browsing behaviour) collected automatically through your use of our website.
Voluntary demographic or interest-based information provided through surveys or consultation responses.
You can browse our website without providing any personal data.
How We Use Your Personal Data
We will only use your personal data for the following purposes:
To process and analyse responses to consultations.
To fulfil our obligations under the Town and Country Planning Act (TCPA) and related planning procedures.
To respond to Freedom of Information (FOI) requests or where the relevant planning authority requires original consultation responses.
To communicate with you if you have requested updates or submitted enquiries.
To maintain and improve our services, including the website and engagement practices.
To store anonymised feedback for internal research, reporting, and service development.
Personal data will not be shared with third parties unless required by law or regulatory authority. However, fully anonymised data (with no identifiers) may be shared with project stakeholders or third parties for research, reporting, or communication purposes.
Data Retention
Personal data will be retained securely only for as long as necessary for the purposes stated above or as required by law. Anonymised feedback may be retained for internal use without time limits, as it no longer qualifies as personal data.
Your Rights Under GDPR
Under GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data where lawful to do so.
Object to or restrict our processing of your data.
Withdraw your consent at any time where we rely on it for processing.
To exercise any of these rights, please email us at: contactus@alpacacommunications.com
Domain Information and Website Analytics
We automatically collect domain information and browsing patterns to improve our website and understand how it is used. This data is aggregated and does not identify individuals.
Cookies and Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites and encourage you to review their privacy statements separately.
Changes to This Privacy Notice
This Privacy Notice may be updated from time to time. Any changes will be posted on our website without prior notice. Please review this notice periodically to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Notice or your data, please contact:
Alpaca Communications
1 Triton Square
London
NW1 3DX
Email: contactus@alpacacommunications.com